How to resend a patient invitation

If a patient didn't receive their invitation or their code has expired, you can resend it directly from your Amissa dashboard — or the Amissa team can do it for you.

Resending a single invitation

1. Log in to your Amissa provider dashboard.

2. Open to the Pending Invitations section.

3. Find the patient's name in the list.

4. Click the Resend button next to their name.

The patient will receive a new invitation email with their invite code.

Resending all pending invitations

If you have multiple patients who haven't accepted their invitations, you can resend to everyone at once:

1. Go to the Pending Invitations section.

2. Click Resend All.

This will send a new invitation to every patient who hasn't yet accepted — except those within the 24-hour cooldown window or those who have unsubscribed.

Good to know

• 24-hour cooldown: To prevent duplicate emails , you can only resend to the same patient once every 24 hours. The system enforces this automatically.

• Declined invitations: If a patient shows as "Declined," it means they previously unsubscribed from Amissa emails, in which case we cannot send them any more emails. Resend is disabled for these patients to prevent spam complaints. Contact support@amissa.com if you need help with a declined patient.

• Sharing the code directly: You can also find your practice's invite code in the dashboard next to the Invite Patient(s) button. You can share this code with a patient verbally, via text, or in any message — they just enter it when they open the app.

What if the patient still can't get in?

Direct the patient to email support@amissa.com. Our team handles all patient technical support so your staff doesn't have to troubleshoot app issues.